Guidelines for reimbursement

Order Modification or Cancellation

You may modify or cancel your order within 24 hours of purchase. After this period, it will no longer be possible to make changes until the order has been delivered.

For any request within the 24-hour window or after delivery, please contact our support team at:
info.geneveatelier@gmail.com

Return & Refund Policy

We offer a 14-day money-back guarantee from the date of delivery.

If you are not satisfied with your item, please contact us promptly and we will do our best to resolve the issue.

➤ How to request a return or refund:

  1. Submit a request via our contact form or email us at:
    info@geneveatelier.com, including your order number.

  2. Once we receive and verify your request, we will provide instructions for returning the item.

  3. The product must be undamaged, unused, and returned in its original sealed packaging.

Products that are damaged or used will not be eligible for a refund.

Return Shipping

  • Return shipping costs are the responsibility of the customer.

  • Any customs duties or import fees related to the return are also borne by the customer.

  • We recommend using a tracked shipping service to avoid lost returns.

Return address:

Room 211, Building B
Yian Industrial Park
No. 160, Luyuan Road
Tangxia Town, Dongguan City
Guangdong Province, China
Postal Code: 523710

During the return process, our team may request additional information to verify your identity and the condition of the returned product.